Warranty
AploHome is committed to delivering high-quality, reliable, and thoughtfully engineered smart toilet solutions. Each product is manufactured using premium materials and undergoes strict quality inspection to ensure consistent performance and long-term durability.
Warranty Coverage
All AploHome smart toilets are covered by a 3-year limited warranty from the date of purchase.
This warranty applies to defects in materials and workmanship under normal use by homeowners and professionals.
Depending on the issue, AploHome may provide:
- Replacement parts at no cost
- Product replacement, if necessary (at our discretion)
A valid proof of purchase is required for all warranty claims.
Installation Recommendation
For optimal performance and safety, we strongly recommend installation by a licensed professional plumber or contractor.
AploHome is not responsible for issues resulting from improper installation, incorrect usage, or failure to follow installation instructions.
How to Request Warranty Service
If you experience any issues with your product, please contact our support team:
Email: support@aplohome.com
To process your request, please provide:
- Proof of purchase (order number or invoice)
- Product model information
- Clear photos or videos showing the issue
Our support team will review your request and provide the next steps.
Warranty Exclusions
This warranty does not cover and may be voided under the following conditions:
- Damage caused by misuse, abuse, accidents, or normal wear and tear
- Improper or incorrect installation
- Installation not following provided guidelines
- Unauthorized modifications, repairs, or disassembly
- Damage caused by harsh chemicals, improper cleaning, or lack of maintenance
- Issues resulting from unstable voltage, poor water quality, or environmental conditions outside normal operating range
Additional Information
AploHome is not responsible for damages or repairs resulting from parts or accessories purchased from unauthorized sellers.
Contact Information
If you have any questions about our products, orders, or policies, our team is here to help.
Call Us: (678) 538-7884
Email: support@aplohome.com
Address:
6455 Jimmy Carter Blvd
Norcross, GA 30071
United States